We offer relevant services for UK users, including hanging egg chairs and lounge chairs, with the aim of delivering a clear and easy-to-understand user experience.
I. Service Philosophy
Comfortable Experience: We select products that meet UK and European standards, focusing on a balance between practicality and design.
Transparent Processes: Clear pricing structure with concise and transparent display of all related fees.
Service Support: We provide traceable information and security assurance at every stage, from order placement to delivery.
II. Shopping Information
Shipping & Delivery: Our logistics partners include DHL, FedEx, and UPS, offering full tracking services. For large furniture items, stability checks are performed before shipping, and protective packaging is added.
Pricing & Taxes: We adopt the DDP (Delivered Duty Paid) model, with prices inclusive of UK VAT (20%) and applicable duties, ensuring no additional fees.
Returns & Exchanges: In accordance with UK regulations, returns or exchanges can be requested within 14 working days after receipt.
III. Customer Support
Response Time: We typically respond within 24 hours.
Support Services: We provide pre-sale information, order tracking, and after-sale assistance.
Contact Information:
Address: 1840 W THOMAS RD APT 17, PHOENIX, AZ 85015-6163, US
Phone: +1 (315) 956-8236
Email: support@roomvibenow.com
Business Hours: Monday to Friday 9:00-12:30, 14:00-18:00 (CET)
IV. Data & Security
We process data in compliance with GDPR regulations.
Payments and personal information are secured with TLS encryption.
Transactions are handled by third-party platforms that adhere to PCI-DSS standards.
We do not store credit card details, and cookies are used only to improve browsing and shopping experiences.
V. Core Values
Through clear services and carefully selected products, we are committed to creating a comfortable, secure, and inspiring living environment for our users.