VAT and DDP Shipping Policy
I. Price Composition and Amounts
All displayed prices include UK VAT (20%), customs duties, and customs clearance fees.
The total amount indicated at checkout is the final amount to be paid.
No additional payment is required upon receipt of the goods.
II. Scope of the Policy
This policy applies to orders intended for delivery within the United Kingdom and its associated territories.
The VAT is included in the price, and no additional formalities are required from the user.
If the VAT rate changes, prices will be adjusted accordingly and communicated in advance.
III. DDP Shipping Method
All orders are shipped using the DDP (Delivered Duty Paid) method, meaning that duties and taxes are paid before arriving in the United Kingdom.
No customs clearance procedures or additional fees are required from the user.
Shipping is handled by DHL, FedEx, or UPS, with full tracking provided.
IV. Customs and Regulatory Compliance
Each shipment is accompanied by an invoice and the necessary documentation for customs clearance.
Packaging, labeling, and instructions comply with UK and European standards, facilitating smooth customs processing.
V. Price Transparency
The price includes:
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UK VAT (20%)
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Customs duties and import fees
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Customs clearance fees
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Packaging and labeling in compliance with European requirements
No additional charges are applied upon receipt of the package.
VI. Invoices and Documentation
After payment confirmation, an electronic invoice is issued, showing the unit price, VAT amount, and total amount including VAT.
The invoice can be used for after-sales service, tax formalities, or VAT refund claims.
As all fees are presented before payment, no hidden charges are applied.
VII. Order and Delivery Times
Orders are shipped within 1 to 3 working days after payment is confirmed.
The estimated delivery time is between 8 and 16 working days, depending on the destination zone and carrier.
VIII. Geographic Restrictions
This policy applies to the United Kingdom and its associated territories.
In case of any legal or logistical constraints, the information will be communicated before order confirmation.
IX. Customer Service
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Address: 1840 W THOMAS RD APT 17, PHOENIX, AZ 85015-6163, US
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Phone: +1 (315) 956-8236
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Email: support@roomvibenow.com
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Hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (CET)