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Privacy Policy

I. Scope of the Policy

This policy applies to the processing of data related to browsing, order placement, payment, product returns, and interactions with customer support on this site.

Anyone under the age of 15 is advised to stop using the site and request the deletion of any data that may have been submitted.

II. Collected Data

  • Data provided by the user: Name, phone number, email address, delivery and billing addresses, order information, payment records, and after-sales service requests.

  • Automatically collected data: Device information (IP address, browser, model), browsing history (pages visited and duration), and cookie preferences recorded after consent.

III. Purposes of Data Use

  • Processing orders, delivery, and after-sales service (contractual obligation).

  • Necessary communications such as order notifications or customer support responses.

  • Compliance with tax, accounting, and regulatory obligations (legal obligation).

  • Improving the site’s functionality and user experience (legitimate interest).

  • No use of data for advertising or marketing purposes without prior consent.

IV. Cookie Management

  • Essential cookies: Necessary for the shopping cart, login status, and language preferences.

  • Analytical/Custom cookies: Activated only after consent.

  • A banner will appear on the first visit, and cookie settings can be modified at any time via the browser or dedicated tools.

  • For more information, refer to our Cookie Policy.

V. Data Security

  • Data transmission is encrypted via TLS.

  • Data is stored in a secure, restricted access environment.

  • Regular checks are conducted on security and vulnerability detection.

  • Staff undergo periodic training on data protection.

VI. Data Sharing and Transfers

  • Data is shared only with payment processors, logistics partners, and technical service providers, all of which are subject to confidentiality and security obligations.

  • In the case of transfers outside the EEA, EU standard contractual clauses or equivalent guarantees are applied.

VII. Data Retention and Incident Management

  • Data is retained only for the necessary duration, such as five years for order-related information, according to legal obligations.

  • In the event of a data breach, a notification will be sent within regulatory deadlines, and a report will be submitted to the relevant authorities.

VIII. User Rights (GDPR)

Users have the following rights:

  • Access, rectification, or deletion of their data;

  • Limitation of processing or request for data portability;

  • Withdrawal of consent (without retroactive effect on prior processing).
    To exercise these rights, contact: support@roomvibenow.com. A response is typically provided within 24 hours.

IX. Legal Grounds for Processing

  • Contractual obligation: Processing orders and after-sales service.

  • Legal obligations: Compliance with accounting, tax, and regulatory requirements.

  • Explicit consent: For non-essential cookies and optional subscriptions.

  • Legitimate interest: Site security, fraud prevention, and continuous service improvement.

X. Minors' Data

No intentional data collection is conducted for users under 15 years old.

Any data received unintentionally will be deleted; a legal representative may request correction or deletion.

XI. Contact Information

  • Address: 1840 W THOMAS RD APT 17, PHOENIX, AZ 85015-6163, US

  • Phone: +1 (315) 956-8236

  • Email: support@roomvibenow.com

  • Hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (CET)

XII. Policy Updates

This policy is effective from the date of publication.

Any changes will be communicated via the site or by email; it is advised to regularly check for the most recent version.