Payment Methods

I. Payment Options

• The currency used is the British Pound (£).

• Visa and Mastercard cards are accepted.

• Payments by cash, cheque, bank transfer, or cash on delivery are not offered.

II. Payment Process

• Verification of order information: products, quantities, total amount, VAT, and applicable duties.

• Enter the delivery address and credit card information.

• After validation, the system encrypts the information and performs an immediate verification.

• A confirmation email is sent after successful payment; in case of failure, a new attempt or contact with customer support is possible.

III. Security Measures

• Data exchanges are protected by TLS encryption.

• Transactions are processed via a platform compliant with PCI-DSS standards.

• No credit card information is stored, and processing complies with GDPR.

• Security measures are regularly updated to maintain a stable payment environment.

IV. Prices and Taxes

• All amounts include UK VAT (20%).

• Customs duties and clearance fees are included under the DDP model.

• The amount paid corresponds to the final total, with no additional fees upon receipt.

V. Refund Policy

• Once the return is validated, the refund is processed within 1 to 3 working days. Due to banking delays, funds usually appear within 10 to 15 working days (depending on bank processing).

• Refunds are issued to the original payment method, Visa or Mastercard.

• In case of delay, the order number and transaction proof can be provided for tracking.

VI. Customer Service

• Address: 1840 W THOMAS RD APT 17, PHOENIX, AZ 85015-6163, US

• Phone: +1 (315) 956-8236

• Email: support@roomvibenow.com

• Hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (CET)